Practical information
Fees
Sessions are available by appointment only, with flexible scheduling options to accommodate your busy schedule. Sessions can be Online and in Person, in Portuguese or English. I accept payment via credit/debit cards, and online bank transfers.
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We’ll start with a quick phone or video call to talk about what you’re looking for and how I can help. This is also your chance to ask any questions. If it feels like we’re a good fit to work together, we’ll schedule your first session.
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The intake is the first initial assessment meeting. This is an opportunity for us to know a bit about each other, clarify any additional questions you may have and to better understand your needs.
Therefore, to not rush it, I ask clients to reserve a bit extra time for this initial meeting.
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Following sessions after the first initial assessment meeting. This is designated for individuals to work towards their therapy goals, exploring their emotions and thoughts, learning new skills. Meetings are generally, weekly or bi-weekly. But frequency may change based on individual clients needs.
* For clients experiencing financial constraints and seeking affordable support, reduced session fees may be available. These rates are determined on a case-by-case basis and can be flexibly adjusted according to individual circumstances.If you're interested, please contact me for more information or inquire about this during our initial consultation.
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To avoid charges, clients are kindly asked to provide at least 24 hours' notice for any appointment changes or cancellations. Appointments canceled with less notice, or missed without notification, may be billed for the full session fee. Exceptions may be considered for genuine emergencies.
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As a private psychological practice, my services are not included under the standard Dutch health insurance plan. This setup enables me to offer immediate access to care, bypassing the need for referrals, lengthy waiting times, and offering a more personalized approach to treatment with greater flexibility. While my services are not covered directly by standard insurance, some clients may be eligible for partial reimbursement depending on their insurance provider. I encourage you to contact your insurer directly to explore potential reimbursement options. For further details, please consult with your insurance provider.
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Open and honest communication is at the heart of our therapeutic relationship. I value your feedback and encourage you to share any concerns or thoughts you may have. If you ever have a complaint or concern, I invite you to discuss it with me directly. Together, we can work toward a satisfactory resolution, ensuring your therapy experience remains positive and fulfilling.
In the rare event that we are unable to resolve a concern together, complaints can be addressed through the NIP's disciplinary procedures. As a member of the Nederlands Instituut van Psychologen (NIP), I adhere to their code of ethics and disciplinary procedures.
For more information about the NIP complaint process, please visit: https://psynip.nl/clienteninformatie/klachten/
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At Fernandes Psychology, your privacy is our top priority. We adhere to NIP ethical guidelines and comply with GDPR to protect your personal information. By using this website, you agree to our Terms & Conditions.
During your first session, we will explain the support you can expect, and you’ll receive a form outlining confidentiality and important details to ensure a transparent and trusting relationship.
Please note, Fernandes Psychology may update these terms from time to time. Continued use of the website indicates your acceptance of any changes.
You can find more details about our privacy policy and Fernandes Psychology Terms and condition here.
If you have any questions, feel free to contact me—I’m here to help!
